FAQs
General
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How long will my dough stay fresh?
The dough will stay fresh for three days in the fridge or up to three months in the freezer. The bases will also stay fresh for three days, or for three months in the freezer.
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How long should I cook my pizza for?
- If you're cooking your pizza in a pizza oven, please follow the instructions of your specific pizza oven as these can vary.
- If you're cooking your pizza in a normal oven, we suggest popping it up to 220 for ten minutes.
- If you're cooking your pizza in a cast iron pan, the cooking time will vary depending on heat
Orders & Delivery
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Can I change or cancel my order?
Unfortunately once an order has been shipped, we can no longer cancel.
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How long will my dough take to be delivered?
This depends on the kind of order you place - we aim to deliver within three working days, unless otherwise stated on the product page.
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Do you offer priority shipping?
Due to the nature of our product, we always use the fastest shipping options available so no need for priority shipping!
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Can I track my order?
When you order from us, you'll receive shipping updates via our partner courier who will provide you with more detailed information on arrival times.
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My order hasn't arrived, what do I do?
Please contact us on Roly@eastpizzas.com
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I've received the wrong order, what do I do?
Please contact us on Roly@eastpizzas.com
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My order is damaged, what do I do?
Please contact us on Roly@eastpizzas.com
Ingredients & Suppliers
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Where do you source your ingredients?
Our dough is as natural as possible, and made with flour, water, and a pinch of salt. We use flour that has been milled in the UK, and Scottish water. The provenance of our other products can be found in the description of each product. Our aim is to bring you the best Scottish and pizza products.
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Is your dough gluten-free?
Unfortunately our dough is not gluten free.
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Does your dough contain any allergens?
Our dough contains gluten.
We'd be happy to help with your event where possible! Please contact us on Roly@eastpizzas.com for specific enquiries.
Get In Touch
If you didn’t find the answer you were looking for, please get in touch with our wonderful team who are on hand to help with any queries, big or small.
